Data Privacy Policy
Your privacy is important to us at CopperLeafStudio
Information We Collect
When you reach out regarding corporate floral designs or gift solutions, we collect information you choose to share. This may include your name, company name, email, phone, delivery locations, and particular specifications for your floral requests. Payment details are also collected at checkout, though processed securely by our payment partners.
For corporate clients, we may also gather extra business data like registration details, preferred delivery timelines, and budget constraints to tailor our service to your enterprise.
Our site automatically gathers technical details when you browse, such as your IP address, browser, device information, and navigation path. We use this to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We primarily use your data to complete flower orders and deliver outstanding support. This covers order processing, arranging deliveries, crafting bespoke arrangements per your specifications, and communicating about your service needs.
We also use data to enhance our offerings and the website experience, helping us identify the most valued corporate floral services for our clients and ways to better assist the business community in United Kingdom.
Information Sharing and Disclosure
CopperLeafStudio respects your privacy and does not sell your personal information to others. We share information only as needed to deliver our services or when required by law.
We may disclose required data to trusted partners who assist in running our operations, such as delivery services, payment processors, and tech providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may reveal information when mandated by law, a court order, or government request. We may also share data to defend our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy appropriate technical and organizational safeguards to shield it. This includes secure data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access is restricted to authorized personnel who require the data to provide services.
While we employ strong security measures, no method of transmission over the internet is 100% secure. We continuously enhance our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. In accordance with applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your time here and to gain insights into how visitors interact with our site. Cookies enable us to recall your choices and assess site performance.
You may manage cookie preferences via your browser settings. Note that turning off some cookies could impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only CopperLeafStudio and our site. We do not oversee the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how your privacy is safeguarded.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please contact us.
Contact Us About Privacy
CopperLeafStudio Privacy Team
66 King's Road, London
London, United Kingdom SW3 5UU
Email: [email protected]
Phone: +44 20 7946 0010
For privacy-related inquiries, please put "Privacy Request" in your subject line and include as much detail as you can about your request. We strive to reply to all privacy inquiries within seven business days.